Refund and Returns Policy
Introduction
Thank you for shopping at halero. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds for products purchased from our website.
Returns
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return process within 30 days of the purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
To start a return, please contact our customer service team at [email protected] or +1 (720) 469-7329. You will be provided with return instructions and a return shipping address if applicable.
Refunds
Timing of Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original payment method.
Partial Refunds
Partial refunds may be granted in the following circumstances:
- Item returned is not in its original condition
- Item is damaged or missing parts not due to our error
- Item returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (720) 469-7329.
Shipping Costs
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (720) 469-7329
- Address: 9097 Southwest Highland Lane, Denver, Colorado 80210, United States
- Website: https://www.halero.store
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website.